Testing the Waters - Digital Payments for Water and Sanitation Working Paper by CGAP

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Testing the Waters - Digital Payments for Water and Sanitation Working Paper by CGAP

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A growing number of water providers are experimenting with digital payments to reduce operational expenses and streamline service delivery. To better understand their experiences and what they may mean for other water providers in emerging markets, CGAP and GSMA studied the experiences of 25 organizations across Africa, Asia, and Latin America. This paper describes our research and highlights the lessons learned, including the benefits and the challenges these organizations encountered while digitizing their payments.

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